FAQsIf you have questions that are not answered below or in the Club Rules, feel free to contact us. We are happy to help!
How do I join the Stein Club? If you are interested in joining the Stein Club, visit your local Gordon Biersch and ask to join. Please note that the Stein Club is an elite program and some of our locations are at their max capacity for members. While you might not be able to join the club right away, you can put your name on the waiting list. We look forward to having you as a Stein Club member!
How do I register my Stein Club card? Do I have to register it in order to get points for my visits? To start accruing points, your card must first be activated which is done by your server on the day that you receive your membership card. You will then need to register it online in order to check your account balance and redeem your points. You can register while you are in the restaurant using a smartphone and QR code – it only takes a minute and you will be registered quickly. You can also register your Stein Club card after you leave by visiting our website (gordonbiersch.com/stein-club/rewards). If you need help registering your card online, please contact Stein Club Guest Services.
How do I accrue points? As a Stein Club member, you get to accrue Passport Points and Stein Points. You earn one Passport Point for every dollar you spend in the restaurant. In addition, you get to accrue one Stein Point for every house beer you purchase in any given calendar year. For each Stein Point you earn, you will be credited with 5 additional Passport Points. Stein Points are subject to expiration and rewards are subject to change.
How do I redeem my Stein Points? The Stein Club isn’t exactly like the Passport Program in that you don’t actually redeem your points. With the Stein Club, once you get to certain Stein Point tier (see below) you get the reward that is associated with that Stein Points level. Your reward will be sent to your local Gordon Biersch and they will notify you when it has come in and is ready for pick up. Although our rewards are subject to change, our current rewards are as follows:
- 50 Stein Points - Gordon Biersch Logo'd water bottle
- 120 Stein Points - Gordon Biersch Logo'd backpack
- 500 Stein Points - Gordon Biersch Logo'd steel growler
For redemption of Passport Points please see gordonbiersch.com/passport-rewards
I’ve heard about "Stored Value". What is that? Stored value is our way of getting you your rewards as quickly as possible. When you redeem your Passport Points online this Instant Reward option adds the funds directly onto your Stein Club card. You don’t have to wait for a reward to arrive in the mail! Purchases will be deducted from the Stored Value balance and you have the option of using the entire amount in one visit or over several visits! Stored Value rewards may be subject to expiration and are not redeemable for cash. If you have any other questions about Stored Value, please see the Club Rules or feel free to contact Stein Club Guest Services.
How do I access my account online? You can access your Stein Club account from the Stein Club page on our website or you can click here. If you have registered your card previously, select the “ click here to access your account” link and enter your login information. If you have not registered your card, select the "Click here to register now!" link. We try to keep all account information current, however there may be some delay in making that data available to you. If you have any questions about registering your card or accessing your account, please contact Stein Club Guest Services.
Do Stein Points expire? Yes, Stein Points expire at midnight on December 31st of every year.
Do Passport Points expire? Passport points do not expire, although rewards may change over time. It is possible for your Passport/Stein Club card to go inactive if it is not used with in 12 months. If your card goes inactive, your points are still on your card, you will just need to contact us to get it reactivated. Once your card is reactivated, the points that you had previously earned, will be available to you. If you need to have your card reactivated, please contact Stein Club Guest Services.
Can my account expire? Your membership card will not expire, but it can go inactive if it isn’t used within 12 months. If your card goes inactive, your points are still on your card, you will need to contact us to get it reactivated. Once your card is reactivated, the points that you had previously earned, will be available to you. If you need to have your card reactivated, please contact Stein Club Guest Services.