If you have questions that are not answered in the below section or in the Club Rules, feel free to contact us. We are happy to help!
How do I join the Passport Program? We are always accepting new members into the Passport Program! Simply sign up at your local Gordon Biersch and after you receive your card visit us at gordonbiersch.com/rewards to register and complete the process.
Can I join the Passport Program through the website? Although we've come pretty far from where we started, we haven't ventured here yet. For now, members must visit us in store in order to join the Program.
How do I register my Passport card? Do I have to register it in order to get points for my visit? To start accruing points, your card must first be activated which is done by your server on the day that you receive your membership card. You will then need to register it online in order to check your account balance and redeem your points. You can register while you are in the restaurant using a smartphone and QR code – it only takes a minute and you will be registered quickly. You can also register your Passport card after you leave by visiting our website (gordonbiersch.com/rewards).If you need help registering your card online, please contact Passport Guest Services.
Is my $10 Welcome Reward stored on my Passport card? Yes, your $10 Welcome Reward will be stored on your Passport card after registration. The $10 value will be available to you for 30 days after card registration. The $10 Welcome Reward will expire after 30 days.
I've heard about "Stored Value". What is that? Stored value is our way of getting you your rewards as quickly as possible. When you redeem your Passport Points online, the Instant Reward option adds the funds directly onto your Passport Rewards card so that you won't have to wait for a gift card to arrive in the mail. Purchases will be deducted from the Stored Value balance; this gives you the option of using the entire amount in one visit or over several visits. Stored value may be subject to expiration and is not redeemable for cash.
Do Passport points expire? Passport points do not expire although rewards may change over time. It is possible for your Passport points to go inactive if your card is not used within 12 months. If your Passport card goes inactive, your points are still on your card but you will need to contact us to get it reactivated. Once your card is reactivated the points that you had previously earned will be immediately available to you.
I lost my Passport card, can I get another one? Definitely! Simply visit your local Gordon Biersch and provide them with your card number. They will activate and transfer your information to a new card.
I'm a Stein Club member and I have quite a few Stein Points. How do I redeem them? Stein Points aren't redeemed like Passport Points. Once you get to a certain price tier level, corporate will send your reward to the store for pickup. Once the store has received your prize, you will be notified via email that it is available for pickup. For more information about the Gordon Biersch Stein Club Program, please visit the Stein Club Page.