If you have questions that are not answered in the below section or in the Club Rules, feel free to contact us. We are happy to help!
How do I join the Passport Program?
There are three easy ways. Register via the GBLife Mobile App for iPhone or Android, the Gordon Biersch website or simply visit your nearest Gordon Biersch to receive a Pasport Rewards card and register your card at https://passportrewards.myguestaccount.com/login/newuser.jsp
If you need help registering your card online, please contact Passport Guest Services.
Is there a fee to join?
No, the Passport Rewards program is free to join.
Do I have to register it in order to get points for my visit?
No, you will still accrue points without a registered account. However, you must be registered to use any of your rewards.
Do I need a card to participate in the Passport Rewards program?
No, you can sign up via our GBLife mobile app and participate by checking in with every visit.
Is my $10 Welcome Reward stored on my Passport account?
Yes, as soon as you register and have at least one visit associated with your account, your $10 Welcome Reward will be stored on your Passport account. The $10 Welcome Reward will expire after 30 days.
How do I get credit when I visit Gordon Biersch?
You can earn credit by providing your server with your Passport Rewards card, registered phone number or mobile Passport check-in code.
To check-in, simply selecct your location via the mobile app and click check in. You will be provided with your temporary mobile Passport check in code.
How do I access my account online?
How do I have points added for a visit when I didn't have my Passport card with me?
Do Passport points expire?
Yes, Passport points will expire if your card is not used at least once within 12 months.
Does my Passport account expire?
How do I redeem for rewards?
For prizes less than 750 points, you can redeem your Passport Points instantly at any participating Gordon Biersch location. Let your server know that you would like to use your points for an automatic discount. You can also redeem your points ahead of time online.
- Your Name
- Passport Card #
- Reward you would like to redeem for
Do Passport Rewards Change?
Yes, Gordon Biersch will keep things fresh by updating available rewards from time to time.
I lost my Passport card, can I get another one?
Definitely! Simply visit your local Gordon Biersch and provide them with your card number, registered phone number or mobile Passport check in code. They will activate and transfer your information to a new card.
I'm a Stein Club member and I have quite a few Stein Points. How do I redeem them?
Stein Points aren't redeemed like Passport Points. Once you get to a certain price tier level, corporate will send your reward to the store for pickup. Once the store has received your prize, you will be notified via email that it is available for pickup. For more information about the Gordon Biersch Stein Club Program, please visit the Stein Club Page.